Kelly Services
Kelly Gains Visibility for Forecasting
Kelly is the oldest staffing firm on the globe, but still has significant challenges managing clients that don't have full maturity in their staffing programs.
Kelly is the oldest staffing firm on the globe, but still has significant challenges managing clients that don't have full maturity in their staffing programs.
As a major player in the staffing industry, Kelly Services is no stranger to the complexity of managing large volumes of contingent workers across multiple clients. Both Kelly Services and their clients often struggle to access essential contract and worker information quickly, including insurance certificates, onboarding statuses, and contract history. Communications are spread across emails, texts, and phone calls—creating confusion and delays.
Like many staffing firms, forecasting cash flow accurately remains a challenge, especially with clients operating on different systems and timelines. Chasing down contractors to submit timesheets leads to delayed approvals, inconsistent billing cycles, and administrative frustration.
Integrations and data flow
Many of Kelly Service’s shared clients with RecruitiFi lean heavily on a seamless integration between UKG Workforce Management (WFM) and RecruitiFi. Timesheet data now transfers automatically from WFM to the RecruitiFi platform for agency approval, eliminating the need to manually chase contractors for their hours. This streamlined the entire process, reduced administrative burden, and ensured billing timelines stayed on track.
Visibility and forcasting
With real-time insight into pre-assignment steps, Kelly Services now has visibility into exactly where each worker stands in the onboarding process—whether it's a background check, NDA, or certification upload. This transparency has dramatically reduced unnecessary back-and-forth and empowered both Kelly and their clients to resolve questions quickly through the platform’s real-time chat feature—replacing fragmented conversations over email, phone, and text. Additionally, live dashboards now show hours worked, contract status, and earnings—giving Kelly Services real-time insights into forecasting.
Ease of management
Many VMS platforms require multiple logins for different clients. RecruitiFi enables Kelly Services to scale shared client operations efficiently. Kelly Services can manage multiple clients and their respective contingent workers with a single login and centralized system—no more juggling multiple platforms, spreadsheets, or portals.
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